Hosting, Maintenance and Support
Hosting, maintenance, and support for the systems we build, with self-hosting always available and every option priced in advance.
Where this work starts
Custom software is only buyable if the agency knows what happens the day after handover. Most of the risk in a build is not the build itself: it is the third year, when the people who wrote it have moved on and the system still has to run.
Hosting arrangements often create a new dependency: leaving becomes expensive, and the exit is priced only when the agency tries to use it.
- Written for
- IT and security
- The executive sponsor
What we do about it
- Transition
- the system to your team, with the documentation and the sessions to make it stick
- Support
- your team on an agreement, while they run it
- Operate
- it for you, by default inside your own cloud tenancy
- Maintain
- dependencies, security patches, and accessibility as the standards move
- Hand back
- on request, at a price published in advance
We recommend, draft, build, and operate. Your agency decides, adopts, and approves.
How the engagement runs
Each phase names what we need from your team and ends at a decision that belongs to your agency. Stopping at a gate is a normal outcome, and the work done up to it is still yours.
Transition in
Weeks 1 to 2- From your team
- IT takes delivery of the runbook
- Decision gate
- Your team demonstrates a deploy
Operate
Ongoing- From your team
- One named contact
- Decision gate
- Reporting on the agreed cadence
Transition out
Whenever you choose- From your team
- Receiving team
- Decision gate
- Handover complete, access revoked, data returned
What you get
- Runbook, architecture documentation, and infrastructure as code
- Named support contacts and response commitments
- Patch and dependency reporting
- Backup, restore, and continuity procedures, tested
- Transition plan, priced before you need it
What your agency owns at the end
Self-hosting is always available, and moving between the options has no exit fee. The default for managed hosting is your cloud tenancy, so the environment is yours even while we run it.
Deliverables are handed over in editable source. There is no license to renew, no exit fee, and nothing that stops working if the engagement ends.
What it costs
This line is bought through the engagements below. Each one publishes a committed starting price, and its page lists what moves the price above that starting point.
Hosting, Maintenance and Support
After any build, your agency chooses how the system runs: self-hosted or managed by us. Each option is priced in advance, and you can change the arrangement at any time without an exit fee.
- Price
- From $1,500 a month
- Timeline
- Annual, cancellable, with standard non-appropriation terms
The safe first step
The readiness assessment is free, takes about 20 minutes, and returns a scored report you keep. It creates no obligation, no call, and no follow-up.